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Powering Our Customers: The Technology Story Behind Global Payments

Monday, February 18, 2019

Six years ago, we set out a new strategy for our business – a mission to transcend the transaction through a software-led approach to cross-border and cross-industry commerce. To realize our vision, we had to expand our business; and over the past two years, we have embarked on a targeted acquisition strategy that brought new vertical industry offerings and expertise into the Global Payments family. In the last six months alone, we have amped up our services and solutions in three high-growth industries with the acquisitions of AdvancedMD (healthcare), SICOM (restaurant), and Sentral Education (education).

With this major acceleration of our strategy, we deemed 2018 “the year of powering our customers.” And we kept our customers at the center of each big move we made.

With this major acceleration of our strategy, we deemed 2018 “the year of powering our customers.” And we kept our customers at the center of each big move we made.

As we evaluate each acquisition, we ask ourselves this question: Will the combined entity deliver a new level of service and value to our customers?

Whether its simplifying day-to-day healthcare administration so doctors can focus more on providing better care to their patients, or giving teachers and parents new ways to communicate with each other and track student progress, each of these SaaS-based businesses has a history of helping their customers create meaningful and engaging experiences with their end users. Moreover, each company and its employees mirror Global Payments’ commitment to tireless and unwavering service of customers, people and communities. And each brings the levels of ingenuity and hustle that are endemic to our culture.

This is how we will continue to power the customer with technology and drive greater value for those we serve.

And even though we’re in the early days of 2019, we can already see how these efforts are impacting our customers. For example, with the addition of SICOM, we now have a streamlined end-to-end solution in the incredibly dynamic global restaurant industry. SICOM adds middle-of-house and back-of-house software and other technology capabilities to Xenial's front-of-house platform. The combination creates a leading solution that includes point-of-sale systems, kitchen and drive-through management, data and analytics, as well as payroll scheduling and procurement capabilities. By delivering a complete solution to our restaurant customers, we are uniquely positioned to offer a one-stop shop for software and payment services.

By delivering a complete solution to our customers, we are uniquely positioned to offer a one-stop shop for software and payment services.

This is where we’re starting; but for us and all of our customers, the possibilities are endless.

Over the coming year, we will continue to explore and evaluate investments in acquisitions, partnerships and other strategic initiatives that will best power our customers, allowing us – and by extension, our customers – to stay ahead of innovation and trends, and drive collective growth. We will roll out new and updated offerings – including an updated unified commerce platform – that will give our customers more effortless and effective ways to sell both locally and globally.

For these and so many other reasons, I am extremely proud to be the leader of a company so driven to provide our customers around the world the technology solutions that help them grow.

Related: How Jeffrey Sloan Transformed Global Payments Into An Industry Heavyweight